Barking Mad Dog Care are delighted to have once again achieved 5 star franchisee satisfaction
As a large network of over seventy local, franchise businesses all providing a premium, much loved dog sitting service, Barking Mad Dog Care believes that the success and happiness of our franchisees is of utmost importance. We see ourselves as one big family of dog loving individuals and value the views and opinions of everyone involved in our organisation. We strongly believe that all feedback should be listened to and acted upon.
Barking Mad’s network of franchise owners and head office support team at their 2018 annual conference
Who are Smith and Henderson?
Smith and Henderson‘s vision is to be ‘the most innovative provider of employee and customer feedback solutions.’ They are a leading independent franchise consultancy, whose Franchise Satisfaction Benchmark Programme (FSB) is designed to help franchisors build trust with prospective local franchise owners and stand out from the competition.
The FSB works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards. For more information about the programme, you can visit www.bestfranchiseawards.co.uk/ .
The feedback from the FSB Barking Mad’s franchisees completed was analysed and we received a comprehensive report detailing results, anonymous comments and benchmark data. The report allowed us to understand our relative performance and identify areas upon which we could improve.
5* Recognition
We are delighted to announce that our dog sitting franchise was one of an exclusive group, to be awarded 5* franchisee satisfaction, due to us receiving above average feedback in all key areas which franchisees are asked for their views on. These are: training and support, our franchise system, our culture and relationships, stewardship and leadership and general satisfaction.
At least 50% of our franchisees had to complete the survey, which provided a snapshot of their opinions at a specific point in time. The results are valid for 12 months, with Smith and Henderson requiring franchisors to re-survey annually to maintain their 5* franchisee satisfaction status.
Lee Dancy, Barking Mad founder and MD, said:
“We are delighted to announce that we have achieved 5* Franchise Satisfaction for the second year running and so pleased that we have also received a continuous improvement award, for exceeding our 2017 score. It means so much, to read the wonderful comments from our franchise network, who clearly value the support they receive.”
What did Barking Mad’s franchisees have to say?
Anonymous feedback included:
“I was very impressed by the breadth of experience & advice that was apparent at training. Also the enthusiasm of the HQ staff & fellow franchisees is very motivating.”
“Everything about Barking Mad suggests a quality service, from the website, supporting material to the people involved in contact with the customers.”
“Wonderful group of people and the support we are given is outstanding.”
“It’s great to have the HQ support for queries & technical advice & to know that there’s someone there that can offer advice because they’ve seen it or heard the problem/ issue before.”
“I think as soon as you meet Lee, you understand her vision for the business. She wants it to grow but not at the expense of the brand. She still wants it to be a local service with a personal touch which I love. I think the 18 years of successful trading speak for themselves and for me this is a business I hope to eventually run with my wife for the rest of our working lives.”
A 5* Opportunity for You!
If you are feeling disenchanted with your current career, perhaps running your own dog sitting business could be the opportunity you have been looking for? Managing your own successful dog home boarding business, coordinating hosts and customers, whilst providing an industry leading professional service, can be a dream job for someone who loves working with people and animals. Realistic start up costs and comprehensive training and support, coupled with the experience of the UK’s largest pet care franchise, mean that our new franchisees’ businesses get off to a flying start.
Because all of our franchise territories are strictly exclusive, if you feel like this could be the opportunity for you, don’t delay as we receive many enquiries! Why not download our prospectus and give us a call today on 03333 444972 to see if your area is still available.
* Source – Smith & Henderson’s Franchise Satisfaction Benchmark. “This report is not
intended to be an endorsement or recommendation by Smith+Henderson. It is
strongly recommended that any prospective franchisee completes thorough due
diligence and receives professional advice before investing in any franchise.”
